Privacy Policy – AssistWise
Last updated: December 2025
AssistWise (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
1. Information We Collect
We may collect personal information including:
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Name, address, phone number, and email address
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NDIS participant details (where applicable)
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Health or support-related information (only with consent)
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Information submitted through contact forms or referrals
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Website usage data (cookies and analytics)
2. How We Collect Information
We collect information when you:
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Contact us via our website or email
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Submit enquiry or referral forms
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Engage with our NDIS services
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Communicate with us by phone or in writing
3. How We Use Your Information
We use your information to:
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Provide NDIS supports and services
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Respond to enquiries and referrals
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Communicate with participants, families, and coordinators
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Improve our services and website
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Meet legal and regulatory obligations
4. Disclosure of Information
We may share information with:
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NDIS participants (or their authorised representatives)
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Support coordinators, plan managers, or NDIA (with consent)
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Service providers involved in your care
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Legal or regulatory authorities if required by law
We do not sell your personal information.
5. Storage and Security
We take reasonable steps to protect personal information from:
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Misuse or unauthorised access
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Loss or disclosure
Information is stored securely using industry-standard safeguards.
6. Access and Correction
You may request access to, or correction of, your personal information by contacting us using the details below.
7. Cookies and Website Analytics
Our website may use cookies to improve user experience and analyse traffic. You can disable cookies via your browser settings.
8. Complaints
If you believe your privacy has been breached, you may contact us. We will investigate and respond promptly.
9. Contact Us
For privacy-related enquiries or requests, please contact:
AssistWise
📧 Email: contact@assistwise.com.au
📍 Location: Sydney & surrounding areas